TERMS & CONDITIONS

Please read all Terms and Conditions carefully before placing your order.

By purchasing from Beloved Bites NYC, you agree to both our General Terms & Conditions and Delivery Terms & Conditions.

Orders

Returns: Due to the fresh and organic nature of our produce, we cannot accept returns on perishable goods. If there is an incorrect or faulty item in your delivery, please inform us within 1 hour of receiving your order to be eligible for a replacement. You will be required to submit images of the defective or incorrect items.

Website Cancellation Policy: Once an order is placed through our website, cancellations and refunds will not be issued.

Catering Cancellation Policy: Upon booking, the payer acknowledges and agrees that 50% of the total invoice is a non-refundable deposit. The balance is due 10 days prior to the event and is non-refundable once paid.

Food/Products

Seasonal Produce & Supplier Availability: As our produce and garnishes are sourced weekly and can be seasonal, they are subject to availability and may require substitutions. While most of our menus remain fixed, we may make seasonal adjustments. Occasionally, supplier issues may arise, preventing us from guaranteeing every specific item (e.g., figs, edible flowers, honeycomb).

In such cases, we will provide alternatives or adjust quantities accordingly.

Please refer to our menus on the website as a guide to what you can expect.

To ensure you enjoy our food safely, please follow these simple guidelines:

Refrigerate all chilled products immediately upon receiving them and consume them on the same day.

For your safety, any food left unrefrigerated for more than 4 hours should be discarded, as per US food safety standards.

By agreeing to our terms and conditions, you accept responsibility for disposing of food that has been left unrefrigerated beyond 4 hours.

Dietary Requirements & Allergies
Please notify us of any dietary requirements or allergies at checkout. However, due to the high risk of cross-contamination, we cannot accommodate special allergy requests. If you or your guests have severe allergies, please note that we cannot guarantee our products are completely free from traces of the main 16 allergens. Your safety is important to us, so please consider this before placing an order.

Delivery
Please read all Delivery Terms and Conditions carefully before booking. By purchasing from Beloved Bites NYC, you agree to the delivery policies outlined below:

Delivery times and slots are finalized at checkout and cannot be amended after the 2-hour grace period following your order.

Ensure someone is present at the delivery address to receive your order, as perishable goods cannot be left unattended.

Order and Delivery Changes: Customers may amend their order within a 2-hour “grace period” after booking. After this period, we cannot process any changes, including modifications to your delivery slot or changes to the invoice details.

Social Media
Unless explicitly requested otherwise, we reserve the right to use images taken at your event for promotional purposes on our social media platforms. If you prefer not to have photos from your event shared, please let us know in advance.